Privacy Policy

1. Information We Collect

• Account information — name, email address, phone number, date of birth, and password.
• Order information — delivery address, billing details, and order history.
• Payment information — processed by our secured payment gateway providers; Galleria does not store full card details.
• Usage information — device, browser, IP address, and pages visited on the Platform.
• Communications — messages you send us via support, reviews, or feedback forms.

2. How We Use Your Information

We use your personal data to: process and deliver your Orders; create and manage your account; communicate order updates, promotions, and support responses; improve and personalise the Platform; detect and prevent fraud; and comply with legal obligations.

3. Sharing of Information

We may share your information with: Vendors, to the extent necessary to fulfil your Order; payment processors and logistics partners, to complete transactions and deliveries; service providers who support our operations (e.g. hosting, analytics); and authorities, where required by applicable law. We do not sell your personal data to third parties.

4. Cookies & Tracking Technologies

The Platform uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You may control cookies through your browser settings; disabling cookies may affect some Platform features.

5. Data Retention

We retain your personal data for as long as necessary to provide the Platform, fulfil the purposes described in this Policy, and comply with legal, accounting, or reporting obligations.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may request to: access the personal data we hold about you; correct inaccurate or incomplete data; request deletion of your data; and object to or restrict certain processing. You can exercise these rights through your account settings or by contacting us as described in Section 10.

8. Children's Privacy

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to This Policy

Galleria may update this Privacy Policy from time to time. Changes take effect once published on the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please reach out through the contact channels provided on the Platform.